Privacy Policy

Primex Trading ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our data analysis and decision-support tools (the "Service"). This Privacy Policy describes our practices regarding the collection, use, and disclosure of information in connection with the Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We may collect the following categories of information depending on how you interact with the Service:

1.1 Information You Provide Directly

• Contact details, such as name and email address, submitted through forms on our site.
• Account credentials, if registration is required to access certain features.
• Any correspondence or feedback you send to us.

1.2 Information Collected Automatically

• Technical data such as IP address, browser type, device information, and operating system.
• Usage data, including pages visited, time spent on pages, and referring URLs.
• Log files and diagnostic data generated through your interaction with the Service.

1.3 Information From Third Parties

We may receive limited information from analytics providers, payment processors, or other third parties where you have interacted with those services in connection with Primex Trading.

2. How We Use Information

We use collected information for purposes including, but not limited to:

• Operating, maintaining, and improving the Service.
• Responding to inquiries, support requests, and customer service needs.
• Personalising content and monitoring usage trends.
• Sending administrative communications, such as updates to this Policy or our Terms of Use.
• Detecting, preventing, and addressing technical issues, fraud, or misuse of the Service.
• Complying with applicable legal obligations.

We do not use collected information to provide individualised financial advice, and nothing collected or processed constitutes a recommendation to buy, sell, or hold any asset.

3. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us recognise your browser, remember preferences, and analyse how the Service is used.

You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Service may not function properly without cookies. Where required by applicable law, we will seek your consent before placing non-essential cookies.

4. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• Service Providers: With vendors who perform functions on our behalf, such as hosting, analytics, or email delivery, subject to confidentiality obligations.
• Legal Requirements: Where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate safeguards.
• Protection of Rights: To protect the rights, property, or safety of Primex Trading, our users, or others.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

6. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of information you have provided to us.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

8. International Data Transfers

Information we collect may be stored, processed, and transferred in countries other than the one in which you reside. Where such transfers occur, we aim to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the details listed on our Contact page.